Home Maintenance & Cleaning

Return and Shipping Conditions The return period is 14 days from the date of delivery of the products in your order to your address. You must send your product with the return code. After logging in to your membership account, you can get your PTT Cargo FREE Return Shipping Code by following the steps "My Account>Cancellation/Return Request>Order Selection>Action Selection>Return Product Selection". The product to be returned must be unused, its original packaging must not be damaged, and it must not lose its resellability. If electronic products such as televisions, display systems, mobile phones, tablets and notebooks are used or their packaging is opened, product returns can be made with the service report. Returns of installed/assembled furniture products cannot be accepted. Products that fail within the scope of warranty can be returned together with the service report/return report. If damage is detected in the cargo package or the products, you must have the cargo officer prepare a damage assessment report. In these and similar cases where the cargo officer does not prepare a report, you can return the product without receiving it. Returns of hygienic products (underwear, personal care products, health products, etc.) are not accepted if their packaging has been opened. Due to their nature, returns of products that will expire or deteriorate quickly cannot be accepted. You can contact our customer services at 0850 808 2 101 to return products delivered via dealer-authorized service or Horoz Logistics. If you have shopped without being a member, you can contact our customer services at 0850 808 2 101 to return your order. After the product is delivered to our company, it will be examined and the process will be completed within 7 business days.